Job Title: Operation Engineer
Location: Redmond, WA
Zip Code: 98052

Description:

Operation Analyst

We are looking for a dynamic and result oriented Technical Support Analyst who can work efficiently in Incident and Problem management services for business critical applications. Responsibility of this position is to drive through to achieve high application availability and efficient incident resolution to the customers with a deep dive analysis and troubleshooting techniques. It requires good customer oriented communication skills and documentation abilities that can drive Service Desk function's capabilities to resolve incidents in efficient way. Identifying the bottle necks within application processes and driving them through Operations Engineering team to bring synergy to the application stability. Responsible to collaborate with cross teams such as solution management, program management and business stake holders to deliver predictable services. Responsible for understanding new technologies, including their technical implications, and effectively imparting that knowledge to the other support analysts.

Requirements:

-3 to 4 years Production Support experience managing enterprise applications

-Strong database administration and support skills in SQL Server 2000/2005, including OLAP

-Experience in T-SQL stored procedure development, analysis, and troubleshooting

-Experience in Database implementation, db internals, restoration and recovery strategies

-Excellent understanding of Microsoft Windows Server operating system

-Ability to analyze live-site issues quickly and possess a thorough understanding of client/server architectures and high-availability clustered environments

-A strong knowledge in Windows Server, Active Directory, IIS, SQL, Clustering, and Load Balancing is required. (Exchange, Virtual Server, SCOM preferred)

-Outstanding customer service/focus skills

-Demonstrated ability in implementing and supporting multi-tiered, leading edge technology at an enterprise scale.

-Experience with change control, source control, disaster recovery and backup strategies required

-Understanding MS Dynamics CRM operations desired

-Familiarity with MOSS/SharePoint Services and Performance Point Server desired.

-Familiarity with ITIL or MOF desired

-Strong interpersonal skills, be a critical thinker, with excellent oral and written communication skills.

-Demonstrated ability to define and follow best practices and business processes.

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